Shipping policy

Thank you for shopping with Benjamin Wezelman. Focused on offering high-quality pet supplies and companion animal accessories for global pet owners, our brand adheres to standardized order fulfillment and cross-border logistics protocols. We prioritize careful order verification, species-safe protective packaging and efficient shipping solutions to ensure all pet products are delivered correctly, intact and within a practical delivery window.

1. Order Processing Time

Every confirmed pet product order will undergo internal quality checks, item sorting and secure packaging within 1-3 business days after order confirmation, excluding weekends and national public holidays. Processing timelines may be extended during peak sales seasons and promotional campaigns with elevated order volumes. Our team will send formal email notifications to customers in the event of noticeable shipping delays.

2. Shipping Fees and Delivery Projections

All logistics fees for pet supply orders are dynamically calculated and clearly displayed on the checkout page prior to payment submission, ensuring full transparency of all shipping-related expenses for every purchase.
Estimated delivery times:
Standard Shipping: 7-15 business days
All listed delivery durations are non-binding estimates. Actual parcel arrival timelines may fluctuate due to courier service disruptions, customs clearance reviews, inclement weather, cross-border logistical bottlenecks and regional holiday schedules worldwide.

3. Shipment Confirmation and Tracking Activation

Once your pet goods order is dispatched from our warehouse facility, you will receive an automated shipment confirmation email containing exclusive tracking credentials for real-time parcel monitoring.
Tracking data and logistics status updates will typically activate and become available for online viewing within 24-48 hours after the shipping carrier completes parcel pickup and official system registration.

4. Incorrect Address Liability Clause

Customers bear full responsibility for validating the accuracy and completeness of their delivery address during the checkout process to prevent delivery errors and package returns.
Benjamin Wezelman disclaims all liability for parcels misdelivered, undeliverable or returned due to inaccurate or incomplete recipient details provided by customers. Any packages returned as a result of address discrepancies will incur additional reshipping fees payable by the buyer.

5. Lost & Damaged Parcel Resolution Process

If your parcel goes missing during international transit, please reach out to our customer support team within 7 days of your projected delivery date to initiate a formal logistics investigation.
If your pet products arrive with physical damage or compromised packaging upon delivery, please submit a support ticket within 48 hours of receipt. Clear photographic proof of damaged merchandise and original packaging is required for validation, and our team will resolve the matter efficiently.

6. Product Usage Guidelines & Customs Terms

Each pet supply product comes with official usage and care instructions tailored for daily pet use. Benjamin Wezelman accepts no responsibility for product wear, damage or functional issues caused by improper application, incorrect maintenance, unauthorized modification or user negligence.
International shipments may be subject to import duties, customs taxes and clearance fees enforced by destination country authorities. These supplementary charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any questions or clarification regarding this Shipping Policy and your order logistics status, please connect with our dedicated support team via the official details below:
Trade Name: Benjamin Wezelman
Phone number: +31 06-30109224
Email: support@vyrlix.shop
Physical address: Eksterweg 154, 7331 JS Apeldoorn, Netherlands